“Darren from Indianapolis” with his trade in and newly purchased 1993 Fox Body Mustang*
Purchasing an automobile is a big decision, and an exciting one too, but it can also be intimidating and confusing. A hassle free, enjoyable car buying experience is a welcome relief and gives customers the confidence to call back with questions and even send referrals to their family and friends. Being an independent used-car dealer for over 10 years I’ve learned that satisfied customers return. Building a trusting bond helps restore people’s faith in buying pre-owned automobiles. The used car business requires a fresh approach and that’s exactly what has made TM Auto successful.
As a Director on the Board of the Chesapeake Rotary Club, I strive to align my actions as a car-dealer with the Rotary International motto of “Service Above Self.” By elevating customer service to include pre-sale research, I’m able to help my customers determine exactly what kind of car within their price range suits them,as well as what type of financing will work best for their budget. Consulting is an important part of my customer service. With every purchase I provide a Carfax, state inspection, tags and title transfer, detailing, and in most cases delivery to our client’s front door.
“Mike makes buying a car as simple as we all wish it could be. He brought the car to me to look at first and for the purchase.” – Proud owner of a new-to-them Highlander
“Great guy! Not your usual car salesman.” – Cindy
“Mike made what I thought would be a annoying experience, into a very enjoyable one.” – Cody
*A recent customer traveled from Indianapolis to purchase a 1993 Fox Body Mustang. I asked what persuaded him to trek 800 miles to TM Auto Wholesalers, he replied, “I knew after talking with you over email, reading reviews of other out of town customers, and by you making sure I knew exactly what I was purchasing before I ever left IN. All of this reassured me that I found the right car dealer”
I’m always excited to have happy customers. Building long lasting relationships keeps our business growing; it’s what I value most. So when making the decision where to purchase your next used vehicle I hope you’ll remember to look at how the dealership treats its customers. Read their online reviews. If the customer service isn’t great, keep looking.
Mike Love ~ TM Auto Wholesalers